Delivery

All orders are delivered by courier.

DELIVERY COSTS AND TIME

The overall delivery time is calculated by adding the order preparation time to the shipping time. You will receive an email at each stage of your order: this means you are always up-to-date and able to follow the progress of your purchase until delivery.

Days: orders are generally delivered within 3-4 business days. They refer to working days, i.e. from Monday to Friday, excluding public holidays.

Preparation time: if the garments are immediately available, orders received from Monday to Friday (except Sundays and public holidays) are filled the same day if placed by 1pm or the following working day if placed after 1pm. Orders received on Saturday and Sunday are filled the following Monday.

Shipping time: all orders are delivered by the courier. Under exceptional circumstances, dispatches may be delayed due to force majeure (e.g. strikes or weather conditions).

SHIPMENT METHODS

Your order will be delivered to the address provided at purchase (please note: we do not deliver to PO boxes).

When your parcel is handed to the courier, the courier will send you an email with the link to track your shipment or you can use the “On demand delivery” service to choose your desired delivery method.

Deliveries are made Monday to Friday (except public holidays) during normal business hours (9am to 7pm). If you are not at home at the time of delivery, the courier will leave a notice with the instructions to request a second delivery.

You can contact the courier directly within 7 days from when the notice was left to ask for free re-delivery of your parcel. 

After this time (if you have not requested delivery or another delivery attempt was not successful), the parcel is returned to our warehouse and the order is cancelled.